Formatting Questions: Click here for The Smashwords Style Guide. It's the formatting bible at Smashwords. Please carefully study and implement its requirements, and refer to it first for all formatting-related questions.
Referrals to Low-Cost Formatters and Cover Designers: We maintain a list of low-cost formatters and cover designers. The services are provided by fellow Smashwords authors. We provide this list as a service to you, and we don't earn referral fees or commissions if you hire these independent freelancers. See "Mark's List" here.
Report Retailer Listing Errors: If a Smashwords retailer is listing your book incorrectly (such as wrong price, incorrect description, old cover image, etc.), click the "?" question mark icon at the top of any Smashwords page and then send us the following: 1. A hyperlink to your book's listing at that retailer. 2. A corresponding link to your book at Smashwords. 3. A concise description of the error and the correction you're requesting will help us expedite the correction.
Support: The most frequently asked questions are answered in the Smashwords FAQ (Frequently Asked Questions). Please check there before you contact us. If you can't find your answer, click the "?" question mark icon at the top of any Smashwords page. We aim to answer all questions within 24 hours Monday through Friday California time. As a free, self-serve service, Smashwords does not provide support over the telephone. However, if you take the time to study the online materials, you'll find answers to most questions, and if you can't find the answer please contact our support team. We look forward to assisting you!
Problems with Site: We are constantly making changes to the platform, and with change comes bugs. Please report error messages or other problems by clicking on the "?" question mark icon at the top of every Smashwords page.
Terms of Service Violations: If you find a book at Smashwords that violates our Terms of Service, please click the "report book" link on that book's book page and we'll investigate. We appreciate your reports!
Copyright violations: We take copyright seriously. If you believe a Smashwords author or publisher is violating your copyright, please contact us immediately via the "?" question mark icon at the top of the page.
Press Contact/Speaking/Biz Dev inquiries: Contact our Marketing Director, Jim Azevedo at firstname at smashwords.com (note: Jim is not a contact for support inquiries).
Future feature requests/suggestions/comments: Click the "?" question mark icon above. Your suggestions guide our development!
Submissions/How to publish on Smashwords: Smashwords is a self-serve service. We do not accept submissions via postal mail, and we do not accept books on disk. Authors and publishers click here to learn how to publish with Smashwords.
Follow Smashwords on Twitter: Follow Mark at http://www.twitter.com/markcoker (Tweets about Smashwords, ebook trends, and news of interest to indie authors and publishers) and also follow the official Smashwords Twitter feed at http://www.twitter.com/Smashwords
Join the official Smashwords Facebook community: Visit http://facebook.com/Smashwords. Meet fellow Smashwords authors, publishers and readers. Share ideas, and contribute to the knowledge and success of your fellow Smashers! (Yes, this is what your fellow authors/publishers/readers voted to call themselves)
Please do not mail us tax compliance forms. You can manage all tax compliance by clicking to Account: Payment Settings.